What is Singapore Airlines (SQ) customer service number?

Singapore Airlines's official hotline is +65-6541-3111 for booking, refunds, changes and flight information. Website: https://www.singaporeair.com.

How are Singapore Airlines refund fees calculated?

Refund fees are tiered by fare class (RBD) and time before departure. Full-price economy (Y) is typically 5-10% if cancelled 7+ days ahead, rising to 50-100% within 4 hours; discounted fares cost more and special fares may be non-refundable. Call +65-6541-3111 or visit https://www.singaporeair.com.

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Singapore Airlines

新加坡航空

IATA SQICAO SIAStar AllianceSingapore

Hotline

+65-6541-3111

Website

www.singaporeair.com

Fleet Size

140+ aircraft

Destinations

130+

About

One of the world's most renowned 5-star airlines, known for exceptional service

Founded: 1972Hub: SINAlliance: Star Alliance

Singapore Airlines (IATA: SQ, ICAO: SIA) is an airline based in Singapore, a member of Star Alliance, with its primary hub at SIN.

Hotline +65-6541-3111Official Site

Airline Services

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Check-in & Seat

Online, mobile and kiosk check-in opening times, seat selection and cut-off rules.

Online check-in usually opens 24h before departure, some carriers 48h
Exit-row and front seats must be assigned at the airport counter
Domestic flights recommend completing check-in 45 min before departure

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Baggage Allowance

Free checked and carry-on baggage allowance by cabin and fare type.

Economy typically 20kg free checked, business 30kg, first class 40kg
Carry-on limited to 1 piece, max 5kg and 20×40×55cm
Special/discount fares may not include free checked baggage

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Cabin & Meals

Cabin layout, seat pitch, in-flight meals and entertainment.

Economy, premium economy and business (first on some wide-body jets)
Domestic trunk routes serve meals/snacks; long-haul offers hot meals
Wide-body aircraft feature personal IFE screens; special meals pre-order

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Refund & Special Services

Refund/change fees, special passenger services and disruption care.

Refund/change fees depend on booking class (RBD) and time-to-departure
Unaccompanied minors, wheelchair and pet services available on request
Delay/cancellation triggers meal, hotel and rebooking protection

Baggage Guide

Before You Fly

Free checked allowance, carry-on rules and excess-baggage fees. Confirm with 新加坡航空 before you fly.

🧳Free Checked Allowance (Domestic)

Cabin	Free Allowance
Suites/First	2 pieces × 32 kg
Business	2 pieces × 30 kg
Premium Eco	2 pieces × 25 kg
Economy	1 piece × 25 kg (some routes 2 × 23 kg)

🎒Carry-on Baggage

2 carry-on items (total ≤7 kg): 1 up to 55×36×23 cm + 1 small personal item.

⚖️Overweight Fees

Overweight/extra pieces $100-300 by route. KrisFlyer members can pre-purchase extra allowance online.

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Golf equipment free (Economy+); reserve in advance.

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Small instruments allowed in cabin; seat-purchase needed for large ones.

💡Packing Tips

•PPS Club / KrisFlyer Elite members get extra free baggage.
•Transiting Changi doesn't require entry—duty-free items carry through to connecting flights.

Major Airports Served by This Airline