What is 中国国际航空 (CA) customer service number?

中国国际航空's official hotline is 95583 for booking, refunds, changes and flight information. Website: https://www.airchina.com.cn.

How are 中国国际航空 refund fees calculated?

Refund fees are tiered by fare class (RBD) and time before departure. Full-price economy (Y) is typically 5-10% if cancelled 7+ days ahead, rising to 50-100% within 4 hours; discounted fares cost more and special fares may be non-refundable. Call 95583 or visit https://www.airchina.com.cn.

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中国国际航空

国航

IATA CAICAO CCAAccounting CA

Hotline

95583

Website

www.airchina.com.cn

Compare refund policies →

中国国际航空 (IATA: CA, ICAO: CCA, Settlement Code: CA) is an airline, not part of the three major global alliances.

Hotline 95583Official Site

Airline Services

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Check-in & Seat

Online, mobile and kiosk check-in opening times, seat selection and cut-off rules.

Online check-in usually opens 24h before departure, some carriers 48h
Exit-row and front seats must be assigned at the airport counter
Domestic flights recommend completing check-in 45 min before departure

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Baggage Allowance

Free checked and carry-on baggage allowance by cabin and fare type.

Economy typically 20kg free checked, business 30kg, first class 40kg
Carry-on limited to 1 piece, max 5kg and 20×40×55cm
Special/discount fares may not include free checked baggage

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Cabin & Meals

Cabin layout, seat pitch, in-flight meals and entertainment.

Economy, premium economy and business (first on some wide-body jets)
Domestic trunk routes serve meals/snacks; long-haul offers hot meals
Wide-body aircraft feature personal IFE screens; special meals pre-order

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Refund & Special Services

Refund/change fees, special passenger services and disruption care.

Refund/change fees depend on booking class (RBD) and time-to-departure
Unaccompanied minors, wheelchair and pet services available on request
Delay/cancellation triggers meal, hotel and rebooking protection

Baggage Guide

Before You Fly

Free checked allowance, carry-on rules and excess-baggage fees. Confirm with 国航 before you fly.

🧳Free Checked Allowance (Domestic)

Cabin	Free Allowance
First	40 kg, unlimited pieces
Business	30 kg, unlimited pieces
Premium Eco	30 kg
Economy	20 kg, unlimited pieces
Infant	10 kg + stroller

🎒Carry-on Baggage

First/Business: 2 pieces; Economy: 1 piece; each ≤5 kg and ≤115 cm total dimensions (~20×40×55 cm).

⚖️Overweight Fees

Domestic: excess weight charged at 1.5% of the full economy fare per kg. International: piece system, extra/overweight fees vary by zone.

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Skis, golf bags and sports equipment count toward the free allowance; declare in advance.

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Instruments may be carried on or as cabin-seat baggage; buy an extra seat for large ones.

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Pets need a health certificate and advance booking, carried in cabin or checked.

💡Packing Tips

•PhoenixMiles Gold / Star Alliance Gold members get extra free baggage even in economy.
•Lithium batteries and power banks must be carried on—never checked.